FAQ

  • 1. What services do we provide?

    We specialize in exterior home and property care, including:

    Window cleaning (interior & exterior)

    Gutter cleaning & flushing

    Pressure washing & soft washing

    Roof & siding cleaning

    Christmas light installation

    Office and commercial cleaning

  • 2. Which areas do we serve?

    We proudly serve Norfolk County, Brantford, Burlington, Grimsby, Tillsonburg, Hamilton, Waterford, London, Toronto, Waterloo, and Kitchener, plus surrounding communities.

  • 3. How do I get a quote?

    You can request a free, no‑obligation quote by:

    Filling out the Contact or Request a Quote form on bright-side.ca

    Calling us at 289‑439‑1740

    Emailing info@bright‑side.ca

    Most quotes can be provided virtually using property details and photos, so you don’t even need to be home.

  • 4. Do I need to be home during the service?

    Not necessarily! If we can access the exterior safely, you don’t need to be home. For interior window cleaning or office services, someone will need to provide access.

  • 5. How do we handle bad weather?

    We work around the weather to keep everyone safe. Heavy rain, strong winds, lightning, or freezing conditions may cause us to reschedule. We’ll contact you promptly if that happens.

  • 6. What payment methods do we accept?

    We accept:

    E‑transfer

    Debit or credit card

    Cash or cheque

    Residential payments are due upon job completion. Commercial services are typically invoiced.

  • 7. Are you insured and experienced?

    Yes! We are fully insured and follow strict safety protocols to protect your home, property, and our team. We also have training for all crew members under WAH & Fall Arrest Training.

  • 8. Do we offer any satisfaction guarantee?

    Absolutely. We always take the client for a look around the job we have completed after. If you’re not fully satisfied with our work, contact us within 48 hours and we’ll make it right—no extra cost.

  • 10. How often should I schedule cleaning?

    Windows: 1‑2 times per year (spring & fall are most popular)

    Gutters: At least once per year, ideally after leaves fall

    Pressure/Soft Washing: Every 1‑2 years depending on dirt, algae, and weather conditions

    Roof Cleaning: As needed to remove moss or debris